Privacy Policy

1. Introduction

Welcome to The Nurturing Nest.

At The Nurturing Nest, we believe that trust is the foundation of every meaningful relationship—including the one we build with you. Whether you are exploring our website or mobile application, registering for a webinar, joining a coaching program, becoming part of our community, attending a workshop or retreat, or simply reading our resources, we are committed to protecting your privacy and handling your personal information with care, transparency, and responsibility.

This Privacy Policy explains:

• What information we collect.

• Why we collect it.

• How we use and protect your information.

• When we may share it with trusted third-party service providers.

• The choices and rights you have regarding your personal information.

By accessing or using https://thenurturingnesttnn.com , The Nurturing Nest (App), registering for any of our services, or interacting with us through our website, programs, events, community platforms, or communication channels, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

If you do not agree with this Privacy Policy, we kindly request that you refrain from using our website or registering for our services.

This Privacy Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Disclaimer, and any other policies published on our website.

2. Scope of This Privacy Policy

This Privacy Policy applies to the collection, use, storage, disclosure, and protection of personal information obtained through:

• Our website (https://thenurturingnesttnn.com)

• Our mobile application ("The Nurturing Nest")

• Coaching programs

• Live webinars

• Workshops

• Parent and child retreats

• Membership and community programs

• Recorded courses and digital resources

• Registration forms and enquiry forms

• Email communications

• Social media interactions

• WhatsApp communities managed by The Nurturing Nest

• Any other products or services offered by The Nurturing Nest

This Privacy Policy also applies when you communicate with us through email, telephone, messaging applications, social media, or any other official communication channels.

This Privacy Policy does not apply to third-party websites, applications, or services that operate under their own privacy policies, even if they are linked from our website or used to deliver certain services.

3. About The Nurturing Nest

The Nurturing Nest is an education and coaching platform founded by Sheekha Rathi, dedicated to helping parents—particularly mothers—build calmer, more connected, and emotionally secure relationships with themselves and their children.

Through our website, mobile application, trusted technology platforms, and service partners, we offer a range of educational and coaching services, including but not limited to:

• Live webinars

• Online and offline workshops

• Individual coaching

• Group coaching programs

• Membership and community programs

• Digital learning resources and downloadable materials

• Recorded courses

• Parent and child retreats

• Educational events and related services

Some of our programs and services are delivered through trusted third-party platforms such as TagMango, while others may be conducted through platforms such as Zoom, Google Meet, WhatsApp, or in person. This Privacy Policy applies to the information collected by The Nurturing Nest in connection with these services. Where you use a third-party platform to access our programs, your use of that platform will also be subject to its own Privacy Policy and Terms of Use.

For the purpose of this Privacy Policy, the terms "The Nurturing Nest," "we," "our," and "us" refer to The Nurturing Nest and its founder, Sheekha Rathi, who is responsible for determining how personal information collected through our website and services is used and protected.

4. Information We Collect

The information we collect depends on how you interact with The Nurturing Nest. For example, the information we collect when you subscribe to our newsletter may differ from the information required when you register for a coaching program or a children's retreat.

We believe in collecting only the information that is reasonably necessary to provide the services you request.

We do not collect personal information simply because it might be useful in the future. Our goal is to respect your privacy while providing a meaningful and supportive experience.

4.1 Information You Provide to Us

You may voluntarily provide personal information when you:

• Register for a webinar, workshop, retreat, coaching program, or community membership.

• Fill out a contact or enquiry form.

• Subscribe to our newsletter or mailing list.

• Download digital resources.

• Join our WhatsApp community or other communication channels.

• Purchase a course or program.

• Contact us through email, social media, or messaging platforms.

• Participate in surveys, feedback forms, or coaching assessments.

• Submit applications, assessments, questionnaires, or reflection exercises as part of our coaching programs or educational services.

Depending on the service, we may collect information such as:

Personal Information

• Full name

• Email address

• Mobile number

• City, state, and country

• Preferred language of communication

Information About You and Your Family

Since many of our services are designed for parents and families, you may also choose to provide information such as:

Examples include:

• Child's name (where required)

• Child's age

• Parenting goals

• Family routines

• Behavioural observations

• Emotional challenges

• Learning preferences

• Developmental milestones

• Information voluntarily shared during coaching sessions

This information is collected only for the purpose of delivering relevant guidance and improving your experience with our services.

Account and Registration Information

Where our programs are hosted on third-party platforms (such as TagMango), you may also create an account on those platforms. Information collected during registration on those platforms is governed by both this Privacy Policy and the respective platform's Privacy Policy.

Payment Information

When you purchase any of our products or services, payments are securely processed through trusted third-party payment providers.

We do not store your credit card, debit card, banking credentials, UPI PIN, or other sensitive payment information on our own servers.

However, we may receive limited transaction-related information, such as:

• Payment status

• Transaction ID

• Date of payment

• Amount paid

• Purchased program or service

This information helps us confirm registrations, issue invoices or receipts, provide customer support, and maintain financial records as required by applicable law.

For security reasons, payment information is handled directly by the relevant payment provider.

We do not have access to your complete card details, banking credentials, or payment authentication information.

4.2 Information We Collect Automatically

When you visit our website, certain technical information may be collected automatically to help us improve website performance, security, and user experience.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring website

• Date and time of your visit

• General geographic location (such as city or country)

• Website usage patterns

• Device identifiers

This information is generally collected through cookies, analytics tools, server logs, and similar technologies.

4.3 Information Collected Through Third-Party Platforms

Some of our services are delivered through trusted third-party platforms, including but not limited to:

• TagMango

• Zoom

• Google Meet

• WhatsApp

• Razorpay or other payment providers

• Google Analytics

• Email communication platforms

When you register for or access our services through these platforms, certain information may be shared with us to enable us to deliver the requested service effectively. The information shared with us depends on the services you choose to access and the permissions granted through those platforms.

The collection, storage, and processing of information by these third-party platforms are governed by their respective Privacy Policies and Terms of Use. We encourage you to review those policies before using such platforms.

4.4 Information You Choose Not to Provide

Providing personal information is generally voluntary. However, certain information may be necessary for us to deliver specific services.

If you choose not to provide required information, you may be unable to:

• Register for a program

• Purchase a product or service

• Receive coaching support

• Participate in workshops or retreats

• Access certain members-only resources

5. How We Use Your Information

The Nurturing Nest collects and uses your information only for legitimate business purposes related to providing our services, supporting our community, improving your experience, and complying with applicable laws.

Depending on how you interact with us, we may use your information for one or more of the following purposes:

5.1 To Deliver Our Services

We use your information to:

• Register you for webinars, workshops, coaching programs, retreats, and community memberships.

• Provide access to courses, digital resources, and educational content.

• Deliver coaching sessions and related support.

• Track participation where required.

• Issue certificates of completion where applicable.

5.2 To Communicate With You

We may use your contact information to:

• Confirm your registrations and purchases.

• Send reminders for upcoming sessions or events.

• Share important updates regarding your programs.

• Respond to your questions or support requests.

• Notify you about changes to schedules, policies, or services.

We aim to communicate only when it is relevant to your relationship with The Nurturing Nest.

5.3 To Personalize Your Experience

Information you voluntarily provide—such as your parenting goals, coaching objectives, or details about your child—helps us better understand your needs and deliver guidance that is more relevant to your situation.

This allows us to create a more meaningful and supportive learning experience rather than offering generic advice.

5.4 To Improve Our Services

We continually evaluate how our programs, workshops, website, mobile application and educational resources can better serve parents and families.

Your information may help us:

• Improve existing programs.

• Develop new educational resources.

• Enhance the user experience on our website.

• Understand which topics are most valuable to our community.

• Improve customer support and communication.

Where possible, we use aggregated or anonymized information for analysis.

5.5** **Improving Educational Experiences

We continuously learn from feedback, participation trends, and anonymous usage insights to improve the quality of our programs, workshops, digital resources, and community experience.

Where possible, we use aggregated or anonymized information for these purposes so that individual participants cannot be identified.

5.6 To Process Payments and Maintain Records

We use limited transaction-related information to:

• Confirm successful payments.

• Maintain registration records.

• Generate invoices or receipts.

• Process refunds where applicable.

• Comply with taxation, accounting, and legal obligations.

Sensitive payment information such as your credit card or banking credentials is processed securely by our payment service providers and is not stored by The Nurturing Nest.

5.7 To Ensure Security and Prevent Misuse

We may use information to:

• Protect our website and community from unauthorized access.

• Detect fraudulent or suspicious activity.

• Prevent misuse of our courses, digital resources, and intellectual property.

• Maintain the safety and integrity of our services.

5.8 Email Communications

When you interact with The Nurturing Nest, you may receive two types of email communications from us.

Service Emails

These emails are necessary for the delivery of the services you have requested and may include:

• Registration confirmations

• Payment receipts

• Session reminders

• Program schedules

• Access details for webinars or courses

• Certificates of participation or completion

• Important updates relating to your coaching program, workshop, retreat, or membership

• Security or account-related notifications

These communications form an essential part of the services you have chosen to receive and cannot be opted out of while you are actively enrolled in a program or using our services.

Educational and Marketing Emails

With your consent, we may also send you educational resources, parenting insights, newsletters, announcements about upcoming programs, workshops, webinars, retreats, community events, or other updates related to The Nurturing Nest.

You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Unsubscribing from marketing emails will not affect your ability to receive important service-related communications.

5.9 Marketing and Educational Updates

The Nurturing Nest is committed to sharing valuable educational content that supports parents and families in their personal growth and parenting journey.

From time to time, we may share:

• Parenting tips and practical resources

• Articles, blogs, and educational content

• Information about new courses or programs

• Invitations to webinars, workshops, retreats, or community events

• Updates about new features or services

We strive to ensure that these communications are relevant, respectful, and aligned with the interests you have shared with us.

5.10 Compliance With Legal Obligations

We may process or disclose information where required to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from government authorities or courts.

• Protect our legal rights.

• Prevent fraud or unlawful activities.

• Enforce our Terms & Conditions or other applicable policies.

Our Commitment

We do not sell your personal information to third parties.

We do not rent your personal information for advertising purposes.

We collect only the information that is reasonably necessary to provide our services, improve your experience, fulfill our legal obligations, and support the mission of The Nurturing Nest.

6. Sharing Your Information

We value the trust you place in us and are committed to handling your personal information responsibly.

We do not sell, rent, or trade your personal information to third parties for their independent marketing or advertising purposes.

However, in order to operate our business and deliver our services effectively, we may share limited information with trusted third-party service providers under the circumstances described below.

6.1 Service Providers

We work with carefully selected third-party service providers who help us operate and improve The Nurturing Nest.

Depending on the service you choose, your information may be shared with providers that assist us with:

• Course and community hosting platforms (such as TagMango)

• Video conferencing platforms (such as Zoom or Google Meet)

• Payment processing services

• Email communication and newsletter platforms

• Website hosting and cloud storage

• Scheduling and booking tools

• Analytics services

• Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with their own privacy and security standards.

6.2 Payment Processing

When you purchase a product or service from The Nurturing Nest, your payment is processed securely through trusted third-party payment providers.

We do not collect or store your:

• Credit card number

• Debit card number

• CVV

• UPI PIN

• Online banking credentials

We receive only limited transaction-related information required to confirm your purchase and provide our services.

6.3 Programs Delivered Through Third-Party Platforms

Some of our webinars, courses, memberships, coaching programs, certifications, or educational resources may be delivered through trusted third-party platforms.

When you choose to register for these services, you may be redirected to those platforms to:

• Complete your registration

• Access course materials

• Participate in live sessions

• View recorded content

• Join communities

• Receive certificates

Your use of those platforms is also governed by their own Privacy Policies and Terms of Use.

We encourage you to review those policies before using their services.

6.4 Legal Requirements

We may disclose your information if we believe such disclosure is necessary to:

• Comply with applicable laws or legal obligations.

• Respond to lawful requests from courts, government authorities, or regulatory bodies.

• Protect the rights, property, or safety of The Nurturing Nest, our community members, or others.

• Investigate fraud, misuse, or unauthorized activities.

• Enforce our Terms & Conditions or other policies.

We will disclose only the information reasonably required under the circumstances.

6.5 Business Changes

If The Nurturing Nest undergoes a business transition, such as a merger, acquisition, restructuring, or transfer of assets, your information may be transferred as part of that process.

If such a transfer materially affects how your personal information is handled, we will make reasonable efforts to notify you through our website or by email where appropriate.

6.6 Testimonials and Success Stories

With your prior permission, we may publish testimonials, feedback, or success stories shared by our clients on our website, social media platforms, webinars, or other promotional materials.

Where appropriate, we may use only your first name, initials, or anonymized information to protect your privacy.

If you later wish to withdraw your consent for a published testimonial, you may contact us and we will make reasonable efforts to remove or update it within a reasonable timeframe.

7. Cookies and Similar Technologies

To improve your experience and help our website function effectively, The Nurturing Nest may use cookies and similar technologies.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, improve performance, and provide a better browsing experience.

We may use cookies to:

• Keep the website functioning properly.

• Understand how visitors use our website.

• Improve website performance and user experience.

• Remember your preferences where applicable.

• Measure the effectiveness of our content and educational resources.

We may also use trusted third-party services, such as website analytics tools, which may place their own cookies in accordance with their respective privacy policies.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Our website may also use cookies to remember accessibility preferences, language settings, and other user experience improvements.

8. How We Protect Your Information

Protecting your personal information is important to us.

We take reasonable administrative, technical, and organizational measures to safeguard the information you share with us and to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure access controls for systems containing personal information.

• Use of reputable third-party platforms and service providers.

• Secure payment processing through trusted payment gateways.

• Password-protected business accounts and devices.

• Regular review of the information we collect to ensure we collect only what is necessary.

We regularly review our internal practices to ensure that only individuals who require access to personal information for legitimate business purposes are able to access it.

While we make every reasonable effort to protect your information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

For this reason, although we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to also take appropriate precautions, such as keeping your account credentials confidential and notifying us if you believe your information has been compromised.

9. How Long We Keep Your Information

We retain your personal information only for as long as it is reasonably necessary to:

• Provide the services you have requested.

• Maintain records of your participation in our programs.

• Respond to enquiries or support requests.

• Meet legal, tax, accounting, or regulatory obligations.

• Resolve disputes or enforce our policies.

The length of time we retain information may vary depending on the type of service provided.

For example:

• Registration information may be retained to maintain participation records.

• Payment-related records may be retained as required under applicable tax and accounting laws.

• Coaching notes or program-related information may be retained only for as long as reasonably necessary to support ongoing services.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal practices.

10. Children's Privacy

Many of our services are designed for parents and families.

As part of these services, parents or legal guardians may voluntarily provide information relating to their child, such as age, developmental stage, learning needs, behavioural observations, or parenting concerns.

We collect such information only from parents or legal guardians for the purpose of providing the requested educational, coaching, or support services.

We do not intentionally collect personal information directly from children through our website or mobile application without the knowledge and involvement of a parent or legal guardian. Any information relating to a child is expected to be provided by the child's parent or legal guardian for the purpose of receiving our educational or coaching services.

If you believe that personal information relating to a child has been shared with us without appropriate authorization, please contact us. We will take reasonable steps to review the matter and, where appropriate, delete the information.

We encourage parents and guardians to supervise their children's online activities and to help them understand how personal information should be shared responsibly.

11. Your Privacy Choices and Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw your consent where our processing is based on your consent.

• Opt out of receiving promotional or marketing communications.

• Ask questions about how your information is collected or used.

Please note that in certain situations we may be required to retain specific information to comply with legal obligations, resolve disputes, enforce our agreements, or maintain business records.

To exercise any of these rights, you may contact us using the contact details provided at the end of this Privacy Policy.

We will make reasonable efforts to respond to your request within a reasonable period and in accordance with applicable laws.

12. International Data Transfers

The Nurturing Nest primarily operates from India. However, some of the trusted third-party service providers we use may store or process information on servers located outside India.

For example, certain platforms used for website hosting, online meetings, email communication, analytics, cloud storage, or course delivery may operate global infrastructure.

By using our website or services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence, where permitted by applicable laws.

Whenever we engage third-party service providers, we make reasonable efforts to work with providers that maintain appropriate security and privacy standards.

13. Changes to This Privacy Policy

As The Nurturing Nest continues to grow, our services, technology, and legal obligations may evolve.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services or programs.

• New technologies or tools we use.

• Changes in applicable laws or regulations.

• Improvements in our privacy practices.

Whenever we make significant changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by applicable law, we may also notify you through our website, email, or other appropriate communication channels.

Your continued use of our website or services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, we'd be happy to help.

The Nurturing Nest

Founder:
Sheekha Rathi

Website:
https://thenurturingnesttnn.com

Email:
tnn.sheekharathi@gmail.com

Location:
Pune, Maharashtra, India

15. Grievances

If you have a privacy-related concern, complaint, or grievance, you may contact us at:

Email:

support@thenurturingnesttnn.com

We will acknowledge your request within a reasonable time and make reasonable efforts to resolve it promptly and fairly.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Pune, Maharashtra, unless otherwise required by applicable law.

If you have any questions regarding this Privacy Policy or how your personal information is handled, we encourage you to contact us before using our services.

End of Privacy Policy